Yesterday, Ericsson won a contract from T-Mobile U.S. Inc. for upgrading the latter’s business and IT billing processes to propel growth and enable market differentiation. With this, T-Mobile intends to improve customer experience and operational efficiencies to survive in a highly competitive market. The financial details related to the transaction were not disclosed.
Ericsson will be deploying its business support system (BSS) and operations support system (OSS) solutions to improve T-Mobile’s existing billing setup. Notably, BSS software applications are essential for day-to-day operations, customer care and other functional groups. The applications also help manage business operations related to billing, rating, sales management, customer-service management and customer databases. On the other hand, the OSS software allows operations and IT to administer operational processes focusing on the network and services, which include service quality monitoring, network and server performance, logical and physical resources management and provisioning. Further, the software aids the supervision of networks, business and customer relations by telecom service providers. To add to the slew of positives, these solutions form an essential part of the Service Delivery Environment (SDE), enabling service providers to deploy advanced IMS, IPTV, web services to their customers.
In today’s technologically advanced and highly competitive landscape, companies demand improved services at lower costs to drive profits, improve business efficiency and enhance customer satisfaction.
The installation of the OSS/BSS software will help T-Mobile customers gain real-time billing visibility and full control over account service changes. Thus, this contract should prove highly beneficial to both T-Mobile and its customers.
This apart, Ericsson will be installing its Service Agility solution, which offers a wide array of services, such as charging, billing, order management, product catalog and Customer Relationship Management.
Based in Bellevue, Washington, T-Mobile U.S. is a national provider of wireless voice, messaging, and data services. Meanwhile, Stockholm, Sweden-based Ericsson is a leading provider of telecommunications equipment and services to mobile and fixed network operators worldwide.
Ericsson currently has a Zacks Rank #4 (Sell). Some better-ranked stocks in the sector include Juniper Networks Inc. and Ubiquiti Networks Inc. , both have a Zacks Rank#2 (Buy).