BMC TrackIt Gaining Popularity

BMC Software Inc. ( BMC - Analyst Report ) recently announced that it has provided its information technology service management (ITSM) support to College of Marin for an undisclosed amount. Founded in 1926, College of Marin is one of the 112 public community colleges in California.

Of late, the institution was facing challenges due to significant government budget cuts. Consequently, the college was left with limited funds to meet IT needs and manage its operations smoothly.

To solve the problem, management chose BMC Software’s TrackIt solution. According to the College of Marin, the solution is cheaper than other similar products and reduces overall IT supervision costs.

BMC TrackIt facilitates effective, user-friendly and faster help desk system implementation. The solution automates the process of collecting and analyzing data, and generating comprehensive solutions for customer requests. This also lessens the task of IT staff supervision. With BMC TrackIt, the institution will now be able to assess and track the status of its IT assets.

In a similar development, the IT department of City of San Mateo opted for BMC TrackIt solution to eliminate the process of issuing hand-written helpdesk tickets.

Earlier this month, MemorialCare Health System and Oryx Align adopted BMC Software’s TrackIt in order to solve helpdesk problems.

TrackIt has been accepted by around 50,000 organizations. The solution was inherited from Numara Software, which was acquired in January 2012.

The popularity of BMC Software’s ITSM suites is growing. We are encouraged by continuous product launches. We also believe that the company’s growing exposure into the cloud space will prove to be a catalyst.

Nonetheless, weaker expenditures from different governments and ongoing European economic turmoil will remain headwinds in the near term. At the same time, heightened competition from big industry players such as IBM Corp. ( IBM - Analyst Report ) , Hewlett-Packard Company ( HPQ - Analyst Report ) , EMC Corp. ( EMC - Analyst Report ) and CA Inc. ( CA - Analyst Report ) remain a concern.

Currently, BMC Software has a Zacks #3 Rank, indicating a short-term Hold recommendation.