BMC Software ( BMC - Analyst Report ) has recently won a deal from managed services provider EasyStreet Online Services. Increasing client count had made the task of tracking service requests difficult for EasyStreet.

Also, EasyStreet Online Services needed to update its IT service management functions and support the deployment of IT Infrastructure Library (ITIL) best practices. Thus, the company chose to implement the BMC FootPrints solution, which offers full multiple-channel support and can be used in any operating system.

BMC’s solution has the capability of handling high volumes of service requests and can efficiently improve productivity and the deployment of ITIL.

EasyStreet found an amicable solution in the BMC FootPrints solution to different objectives and also expanded the use of enhanced IT support and operation groups.

As the complexity of the IT environment grows and consumerism is further prioritized, spending on new technologies are slowly increasing, thereby helping companies to increase their business potential.

The increasing number of deal flows has helped BMC to improve its business volume and expand its customer base. Previously, BMC had won a contract from Osiatis. Osiatis is using BMC’s Business Service Management solution for achieving several of its business goals.

BMC reported better-than-expected second quarter 2013 results, with EPS beating the Zacks Consensus Estimate, although revenue declined marginally. However, the company witnessed substantial cloud bookings. Most of its business segments grew, but cash position deteriorated compared to the previous quarter.

Moreover, increase in Cloud management, Mainframe business and productivity has made the prospects even brighter. We are a bit apprehensive about the bleak business conditions in Europe, along with competition from some major companies.

Currently, BMC has a Zacks Rank #1 (Strong Buy).