To address the rising demand for customer services in a rapidly growing wireless market, Frontier Communications Corporation (FTR - Analyst Report) has come up with a range of technical support services that work round the clock and 365 days a year. The company’s technical support team consists of fully U.S. based certified experts who would provide customer services to household connections and SMEs.
Frontier technical support system would include an array of services like PC Security check up, PC tune-ups, network support and trouble shooting, virus and malware removal along with software applications, back and storage support and email and troubleshooting services.
In addition to enhancing customer support services, the company pays a great deal of attention to higher market penetration through new product deployments, broadband expansion as well as better sales and marketing initiatives. In Jan 2013, the company reorganized its business structure by decentralizing the sales and marketing functions.
The company continues to offer attractive packages of value-added services to local access line customers. Its bundled services are wide ranging; these comprise High-Speed Internet (HSI), unlimited long distance calling, enhanced telephony features, and video offerings (direct broadcast satellite services from DIRECTV (DTV - Analyst Report) and the Dish Network Corp. (DISH - Analyst Report), FiOS services in certain states and over-the-top video on myfitv.com.
In addition, the company remains focused on new product development including Hughes Satellite Broadband, Residential VoIP (voice over internet protocol) and Commercial Data Products. Further, it targets the restructuring of pricing plans to fuel customer accretion through value-for-money offers.
Stamford, Connecticut based Frontier Communications – which has business tie-ups with AT&T Inc. (T - Analyst Report) – currently holds a Zacks Rank #3 (Hold).