Tyler Technologies is a leading provider of integrated information-management solutions and services for the public sector.
Clients consist primarily of federal, state, county and municipal agencies, school districts, and other local government offices. In counties, clients include the auditor, treasurer, tax assessor/collector, county clerk, district clerk, county and district court judges, probation officers, sheriff, and county appraiser. At municipal government sites, clients include directors of various departments, including administration, finance, utilities, public works, code enforcement, personnel, purchasing, taxation, municipal court, and police.
The company’s software solutions and services are generally grouped into the following areas: (1) Financial Management and Education, (2) Courts and Justice, (3) Public Safety, (4) Property Appraisal and Tax, (5) Planning, Regulatory and Maintenance, (6) Land and Vital Records Management, (7) Data and Insights, and (8) Case Management and Business Process Management.
Tyler serves its customers both on-premise and in cloud. By leveraging Tyler private cloud, the company delivers its applications through Software-as-a-Service (“SaaS”) model. In October 2019, the company entered into a partnership agreement with Amazon Web Services for cloud-hosting services.
Tyler reported revenues of $1.12 billion in 2020. The Plano, TX-based company derives revenues from five sources: (i) Sales of software licenses and royalties, (ii) Subscription-based arrangements, (iii) Software services, (iv) Maintenance and support, and (v) Appraisal services.
Subscription-based revenues are primarily derived from Tyler’s SaaS arrangements, as well as transaction-based offerings such as e-filing solutions, online dispute resolution solutions, and online payment services.
Moreover, client-support services comprise a significant base of recurring maintenance revenues. During 2019, approximately 40% of Tyler’s revenues were attributable to ongoing support and maintenance agreements.
Tyler faces competition from Oracle, Infor, SAP AG, Workday, CentralSquare, Thomson Reuters, Motorola Solutions, and Axon Enterprise.