Lately, Nexidia, a leading customer interaction analytics solutions provider, partnered with Fair Isaac Corporation (FICO - Snapshot Report) to provide end-to-end collection and recovery services for debt collection professionals.
The collaborations will combine Nexidia’s Interaction Analytics software with FICO’s Debt Manager collections and recovery platform. As per the terms of the deal, the mutual clients of both the companies will be able to access the combined software of Nexidia’s best-in-breed voice analytics with the real-time decision-making power offered by Fico’s software.
The combined solution will help creditors to de-code multi-channel interactions and assist them to build a better collection strategy, thereby improving their debt-collecting efficiency. The solution is also expected to drive operational efficiency and reduce service costs of the creditors.
Fair Isaac’s software is an innovative tool for creditors to connect with their customers and collect debt in compliance with the law, while providing a positive experience to customers. The JV is expected to strengthen Nexidia's position in the collections and recovery industry and provide a high return on investment (ROI) for the debt collection professionals by reducing their enterprise risk and maximizing collection revenues.
Fair Isaac is a leading predictive analytics and decision management software company. The company’s analytics software has helped multiple industries to administer risks, avoid frauds, make profitable decisions and maintain strong customer relationship. The company’s software can predict consumer behavior, which have helped numerous industries to launch products according to consumers’ demand.
Fair Isaac currently carries a Zacks Rank #4 (Sell). Better players within the Computer and Technology sector worth mentioning include AVG Technologies N.V. (AVG - Snapshot Report) ), Alliance Fiber Optic Products Inc. and Akamai Technologies, Inc. (AKAM - Analyst Report) , each holding a Zacks Rank #1 (Strong Buy).