We use cookies to understand how you use our site and to improve your experience. This includes personalizing content and advertising. To learn more, click here. By continuing to use our site, you accept our use of cookies, revised Privacy Policy and Terms of Service.
You are being directed to ZacksTrade, a division of LBMZ Securities and licensed broker-dealer. ZacksTrade and Zacks.com are separate companies. The web link between the two companies is not a solicitation or offer to invest in a particular security or type of security. ZacksTrade does not endorse or adopt any particular investment strategy, any analyst opinion/rating/report or any approach to evaluating individual securities.
If you wish to go to ZacksTrade, click OK. If you do not, click Cancel.
NICE Selected by Midland States Bank to Provide CX Insights
Read MoreHide Full Article
NICE (NICE - Free Report) recently announced that NICE Satmetrix has been selected by Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp (MSBI - Free Report) , to improve customer experience.
Midland holds a diversified portfolio of banking services and financial products and supports a wide range of customers across locations, and product and service touchpoints. Its partnership with NICE is focused on building a visibly unified customer-centric culture, with a holistic Voice of the Customer (VoC) solution.
Notably, NICE Satmetrix software solutions provides real-time, dynamic, adaptive insights across the holistic customer journey from the contact center and beyond, to improve customer experience (CX) and reduce customer churn.
The solution brings the ability to filter data into meaningful actions that are tuned to the right roles, to keep customer feedback at the forefront of daily operations.
Pandemic-Led Digitalization and A Solid Partner Base Drive Growth
NICE is expected to have benefited from ongoing digital transformation and rising demand for cloud solutions amid disruptions caused by the coronavirus. Enterprises are relying on AI and machine learning-based compliance solutions to continue their operations with utmost safety.
The company has been gaining traction, off late, driven by solid demand for its AI and machine learning-based solutions, which are expanding its enterprise clientele.
Moreover, NICE’s expanding partner base is a major growth driver. It has partnered with companies like Zoom Video (ZM - Free Report) and Infosys (INFY - Free Report) to help organizations with automation and AI-driven financial crime management.
Further, it announced the integration of Microsoft Teams and Dynamics 365 Customer Service with NICE inContactCXone. The company also inked a number of partnerships with the likes of Orange Business Services, ConvergeOne, salesforce.com, Zendesk and RingCentral.
Markedly, cloud revenues grew 29.6% year over year in the second quarter. NICE expects a 2020 annual run rate of more than $800 million in cloud revenues. Moreover, for 2021, the company expects to surpass annual run rate of more than $1 billion in cloud revenues.
Biggest Tech Breakthrough in a Generation
Be among the early investors in the new type of device that experts say could impact society as much as the discovery of electricity. Current technology will soon be outdated and replaced by these new devices. In the process, it’s expected to create 22 million jobs and generate $12.3 trillion in activity.
A select few stocks could skyrocket the most as rollout accelerates for this new tech. Early investors could see gains similar to buying Microsoft in the 1990s. Zacks’ just-released special report reveals 8 stocks to watch. The report is only available for a limited time.
Image: Bigstock
NICE Selected by Midland States Bank to Provide CX Insights
NICE (NICE - Free Report) recently announced that NICE Satmetrix has been selected by Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp (MSBI - Free Report) , to improve customer experience.
Midland holds a diversified portfolio of banking services and financial products and supports a wide range of customers across locations, and product and service touchpoints. Its partnership with NICE is focused on building a visibly unified customer-centric culture, with a holistic Voice of the Customer (VoC) solution.
Notably, NICE Satmetrix software solutions provides real-time, dynamic, adaptive insights across the holistic customer journey from the contact center and beyond, to improve customer experience (CX) and reduce customer churn.
The solution brings the ability to filter data into meaningful actions that are tuned to the right roles, to keep customer feedback at the forefront of daily operations.
Pandemic-Led Digitalization and A Solid Partner Base Drive Growth
NICE is expected to have benefited from ongoing digital transformation and rising demand for cloud solutions amid disruptions caused by the coronavirus. Enterprises are relying on AI and machine learning-based compliance solutions to continue their operations with utmost safety.
The company has been gaining traction, off late, driven by solid demand for its AI and machine learning-based solutions, which are expanding its enterprise clientele.
Moreover, NICE’s expanding partner base is a major growth driver. It has partnered with companies like Zoom Video (ZM - Free Report) and Infosys (INFY - Free Report) to help organizations with automation and AI-driven financial crime management.
Further, it announced the integration of Microsoft Teams and Dynamics 365 Customer Service with NICE inContactCXone. The company also inked a number of partnerships with the likes of Orange Business Services, ConvergeOne, salesforce.com, Zendesk and RingCentral.
Markedly, cloud revenues grew 29.6% year over year in the second quarter. NICE expects a 2020 annual run rate of more than $800 million in cloud revenues. Moreover, for 2021, the company expects to surpass annual run rate of more than $1 billion in cloud revenues.
Biggest Tech Breakthrough in a Generation
Be among the early investors in the new type of device that experts say could impact society as much as the discovery of electricity. Current technology will soon be outdated and replaced by these new devices. In the process, it’s expected to create 22 million jobs and generate $12.3 trillion in activity.
A select few stocks could skyrocket the most as rollout accelerates for this new tech. Early investors could see gains similar to buying Microsoft in the 1990s. Zacks’ just-released special report reveals 8 stocks to watch. The report is only available for a limited time.
See 8 breakthrough stocks now>>