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FedEx (FDX), Salesforce Partner to Enhance E-Commerce Services

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FedEx Corporation (FDX - Free Report) announced a multi-year partnership with cloud-based software company, Salesforce (CRM - Free Report) , to enhance the e-commerce experience for merchants as well as customers. The move is prudent, given the surge in e-commerce demand amid the pandemic.

The partnership integrates Salesforce Commerce Cloud and Salesforce Order Management with capabilities from FedEx and its e-commerce platform, ShopRunner. With the power of Salesforce's Commerce Cloud, Salesforce Order Management and Einstein AI technology, companies can quickly innovate, automate processes and drive demand with personalized digital commerce experiences. Companies can also optimize and extend the post-purchase journey with FedEx’s data-driven supply chain insights, broad shipping network and ShopRunner’s e-commerce capabilities.

With the deal, companies can have access to millions of shoppers on the ShopRunner platform, while Salesforce merchants will have a pool of consumers. Merchants will be able to provide customers with specific information about the delivery of their purchases. The deal will provide access to tools that can optimize supply chain by streamlining shipping and managing costs.


The partnership will benefit customers by providing them the option for two-day shipping, hassle-free returns and detailed insights on the exact time and date of delivery.

The first solution from FedEx and Salesforce is expected to be available to U.S. customers in spring 2022.

Both FedEx and Salesforce carry a Zacks Rank #3 (Hold).

Key Picks

Some better-ranked stocks in the broader Transportation sector are Matson (MATX - Free Report) and ArcBest Corporation (ARCB - Free Report) , both sporting a Zacks Rank #1 (Strong Buy). You can see the complete list of today’s Zacks #1 Rank stocks here.

Shares of Matson and ArcBest have rallied more than 46% and 59% so far this year, respectively.


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ArcBest Corporation (ARCB) - free report >>