Enterprise application provider, SAP SE (SAP - Free Report) recently introduced a new citizen engagement offering that will empower government organizations to deliver omnichannel citizen services. This offering will improve delivery and agility of services within the public sector by boosting citizen self-service.
Citizen Engagement for Public Sector
SAP, in collaboration with UXC Oxygen – provider of consulting and services for SAP in Australia and New Zealand – has developed this solution which works with SAP Hybris. The citizen engagement accelerator for SAP Hybris solutions will enable end users to navigate across contents seamlessly, by creating a unified user interface.
The citizen engagement offering will simplify document handling, requests, payments, permits, and registrations in domains like civic services, social services, tax and revenue management and grantor requests. According to SAP, this product introduction comes at an opportune moment as public services organizations are grappling with a host of complexities, including outdated legacy systems in back-end processes. This delays their response to policy changes and legislations.
Currently, government organizations are opting for a model, which allows citizens to access information and execute core processes via any device instead of a high-touch service delivery model. SAP’s citizen engagement offering unlocks an opportunity for these public service organizations to interact with people as per their digital preferences. It will eventually lead to the reduction of customer-service costs.
SAP Hybris Expansion Continues
Launched earlier this year, SAP Hybris is a brand that encompasses the company’s customer engagement and commerce solutions. SAP has been expanding its SAP Hybris Commerce solution by rolling out services for multiple industries, such as telecommunications, financial services and media. The latest SAP Hybris solution for the public sector highlights the company’s strategy to aim for industry-specific accelerators in order to fortify the customer base.
The company plans to launch a portfolio of products based on the SAP hybris technology. The products, namely SAP Hybris Profile, SAP Hybris Customer Experience and SAP Hybris, as a Service on the SAP HANA Cloud Platform, will enable the company to address front-office challenges in the present dynamic corporate environment.
As the enterprises are inventing new business models and making a transition toward digital businesses processes, SAP is supporting its partners in such transition through constant co-innovations. In addition, it has established itself as a trusted partner for business enterprises which seek to transform the entire landscape of their operations, including applications, cloud, business networks and platforms. We believe that the continuous upgrades in its existing products, along with the launch of new ones, will assist the company in gaining new customers, thus stoking growth.
Stocks to Consider
Some better-ranked stocks in the broader computer & technology sector, include Cirrus Logic Inc. (CRUS - Free Report) , Aspen Technology, Inc. (AZPN - Free Report) and Guidance Software, Inc. . While Cirrus Logic sports a Zacks Rank #1 (Strong Buy), Aspen Technology and Guidance Software carry a Zacks Rank #2 (Buy). You can see the complete list of today’s Zacks #1 Rank stocks here.
Cirrus Logic is a premier supplier of high performance analog circuits and advanced mixed-signal chip solutions. The company beat earnings estimates thrice in the trailing four quarters with an average beat of 53.7%.
Aspen Technology deals in process optimization software and services. It boasts a remarkable average surprise of 23.6% in the trailing four quarters, having surpassed estimates strongly in each of them.
Guidance Software, an industry leader in digital investigative solutions, also has an impressive earnings history. The company beaten estimates in all four trailing quarters with an average surprise of 18.6%.
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