In keeping with its innovative, customer-centric efforts, United Parcel Service Inc. (UPS - Free Report) recently launched the beta version of a chatbot. This e-platform is an artificial intelligence enabled tool with the ability to mimic human conversations. By using the chatbot customers can find UPS locations with ease, get details on shipping rates and also track packages. The chatbot is available on Facebook, Inc.’s Facebook Messenger, Microsoft Corporation’s (MSFT - Free Report) Skype. The service is also available on Amazon.com Inc. (AMZN - Free Report) platform nd can be accessed through Amazon’s virtual assistant – Alexa.
Details of the Chatbot
The chatbot functions differently from the UPS website and mobile apps as it allows customers to interact with the app. Customers can voice search using simple phrases to get desired details. The company developed this tool in house. United Parcel expects to integrate the chatbot with UPS My Choice platform, which will allow customers to manage delivery time and incoming package locations. UPS My Choice gives customers the option of re-routing eligible packages if they are unable to pick up from the set location. Users of this service are also sent an email or text message the day prior to delivery. Notably, around one in four households in U.S. use UPS My Choice.
The Zacks Rank #3 (Hold) company mentioned that in the long run it plans to integrate and adopt use of artificial intelligence across its various customer-facing technologies. It believes that chatbot will be an important feature of its communication channels going forward.
You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.
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From thousands of stocks, 5 Zacks experts each have chosen their favorite to skyrocket +100% or more in months to come. From those 5, Director of Research Sheraz Mian hand-picks one to have the most explosive upside of all.
It’s a little-known chemical company that’s up 65% over last year, yet still dirt cheap. With unrelenting demand, soaring 2022 earnings estimates, and $1.5 billion for repurchasing shares, retail investors could jump in at any time.
This company could rival or surpass other recent Zacks’ Stocks Set to Double like Boston Beer Company which shot up +143.0% in little more than 9 months and NVIDIA which boomed +175.9% in one year.
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In keeping with its innovative, customer-centric efforts, United Parcel Service Inc. (UPS - Free Report) recently launched the beta version of a chatbot. This e-platform is an artificial intelligence enabled tool with the ability to mimic human conversations. By using the chatbot customers can find UPS locations with ease, get details on shipping rates and also track packages. The chatbot is available on Facebook, Inc.’s Facebook Messenger, Microsoft Corporation’s (MSFT - Free Report) Skype. The service is also available on Amazon.com Inc. (AMZN - Free Report) platform nd can be accessed through Amazon’s virtual assistant – Alexa.
Details of the Chatbot
The chatbot functions differently from the UPS website and mobile apps as it allows customers to interact with the app. Customers can voice search using simple phrases to get desired details. The company developed this tool in house. United Parcel expects to integrate the chatbot with UPS My Choice platform, which will allow customers to manage delivery time and incoming package locations. UPS My Choice gives customers the option of re-routing eligible packages if they are unable to pick up from the set location. Users of this service are also sent an email or text message the day prior to delivery. Notably, around one in four households in U.S. use UPS My Choice.
The Zacks Rank #3 (Hold) company mentioned that in the long run it plans to integrate and adopt use of artificial intelligence across its various customer-facing technologies. It believes that chatbot will be an important feature of its communication channels going forward.
You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.
Confidential from Zacks
Beyond this Analyst Blog, would you like to see Zacks' best recommendations that are not available to the public? Our Executive VP, Steve Reitmeister, knows when key trades are about to be triggered and which of our experts has the hottest hand. Click to see them now>>
Zacks Names "Single Best Pick to Double"
From thousands of stocks, 5 Zacks experts each have chosen their favorite to skyrocket +100% or more in months to come. From those 5, Director of Research Sheraz Mian hand-picks one to have the most explosive upside of all.
It’s a little-known chemical company that’s up 65% over last year, yet still dirt cheap. With unrelenting demand, soaring 2022 earnings estimates, and $1.5 billion for repurchasing shares, retail investors could jump in at any time.
This company could rival or surpass other recent Zacks’ Stocks Set to Double like Boston Beer Company which shot up +143.0% in little more than 9 months and NVIDIA which boomed +175.9% in one year.
Free: See Our Top Stock and 4 Runners Up >>
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