You are being directed to ZacksTrade, a division of LBMZ Securities and licensed broker-dealer. ZacksTrade and are separate but affiliated companies. The web link between the two companies is not a solicitation or offer to invest in a particular security or type of security. ZacksTrade does not endorse or adopt any particular investment strategy, any analyst opinion/rating/report or any approach to evaluating individual securities.

If you wish to go to ZacksTrade, click OK. If you do not, click Cancel.

OK Cancel

Recent Quotes

No Recent Quote currently available

My Portfolio

My Portfolio Tracker

One of the most important steps you can take today is to set up your portfolio tracker on Once you do, you'll be notified of major events affecting your stocks and/or funds with daily email alerts. Set yours up today.

Zacks #1 Stocks on the Move 08/28/2015

Company Name Symbol %Change
Fox Financial Planning Network Releases New Client Service White Paper

Print Share

Dec 11, 2012 (Close-Up Media via COMTEX) -- Fox Financial Planning Network (FFPN) announced the availability of a new industry white paper that highlights the urgency facing advisors to systematize their practices through automated workflows to create a consistent and outstanding client experience.

FFPN said the industry report, "The Rise of Automated Workflows in Financial Advisory Practices: Why Developing a "Starbucks" Client Experience is the Key to Sustainability, Profitability and Growth" provides insight into how advisors can design and automate client service workflows.

"Advisors today are challenged with systematizing their businesses so they are providing a consistent level of service to their clients," said Deborah Fox, CEO and founder of FFPN. "Many firms have built their businesses 'upside down' in that they have not put in place a foundation of well developed systems and operating procedures. As a result, advisors and their staff spend the majority of their day working reactively rather than proactively which leads to their clients experiencing an inconsistent and inefficient service experience."

The industry report documents how the independent advisor industry evolved from a start-up mentality that has led to many firms not developing the core systems, workflows and infrastructure necessary to provide a consistent level of service. This issue is leading to capacity constraints for advisors at exactly at the same time that macro-forces, such as baby-boomer retirement, are driving a growth curve their way. Other industry-wide issues that are driving the need for a more consistent and efficient operational foundation include changing compliance mandates, the urgency for succession planning and the current complex and more time-consuming operating environment for providing financial advice to clients.

According to the report, "The solution to these issues is to adopt systematized workflows for providing a high-level of service, similar to how industry leaders, such as Starbucks Coffee Company has done... and at the heart of that service experience is a detailed set of workflows and checklists that are consistently executed upon."

The report provides a detailed roadmap for how advisors can design workflows and automate them through their CRM systems, including several specific examples that are depicted in flow chart form. "We've taken the best ideas, systems and technology from our nearly 30 years in the business and are providing them to the profession as a resource," said Fox. "We strongly believe in giving back to the profession and FFPN has been specifically designed to help advisors take control of their businesses and build a strong foundation for future growth and profitability."

The report, first in a series of practice management resources from FFPN, is available on the website and can be downloaded at no cost by clicking on the whitepaper download box on the home page.

More information:

((Comments on this story may be sent to

Copyright Close-Up Media, Inc. 2012. All Rights reserved

Free Stock Analysis From Zacks

Includes Zacks Long-Term Recommendation and Target Price

Zacks Research is Reported On:

Zacks Investment Research

is an A+ Rated BBB

Accredited Business.