Nice ( NICE Quick Quote NICE - Free Report) recently announced that the German online retailer for families, limango, selected its CXone to transfer its contact center to the cloud. A member of the Otto Group, limango serves customers across Europe, offering a diverse range of products and services. The decision to migrate to a unified cloud-native CX platform reflects limango's commitment to elevating its customer service standards by embracing agility, efficiency and future-proofing measures. The transition will likely yield several benefits, including operational efficiencies, accelerated service delivery and the cultivation of positive customer experiences. The deal underscores the pivotal role of NICE’s CXone in enhancing limango's contact center operations, providing valuable insights, reducing IT department dependencies and empowering the company to adapt swiftly to evolving customer demands. NICE Benefits from a Robust Portfolio
NICE, with its robust portfolio including platforms like Actimize, Evidencentral, CXone, Inform Elite, Robotic Process Automation and Investigate, is benefiting from an expanding clientele.
The latest deal with limango aligns with the trend toward cloud-based contact centers, reinforcing NICE's leadership in providing innovative solutions for businesses in an evolving landscape.
NICE has globally expanded its CXone platform at Club Med, initially boosting call routing and operational visibility in Europe, leading to improved agent performance and satisfaction, with additional features like AI-based routing, CXone Workforce Management and Interaction Analytics, enhancing customer interactions and providing insights into customer behavior worldwide. NICE recently announced that the Webb County District Attorney’s Office is pioneering the adoption of NICE Justice, a cloud-based AI-powered digital evidence management solution. This deployment aims to enhance efficiency in the criminal justice process, minimizing delays associated with evidence handling and accelerating case progression for swifter justice delivery. NICE is making significant inroads in customer interactions, as evidenced by their recent agreement to acquire LiveVox, a strategic move designed to create a unified platform that thrives in the digital and AI-driven landscape. 2023 Guidance Positive
For fiscal 2023, NICE anticipates total revenues between $2.350 billion and $2.379 billion, indicating a 9% growth at the midpoint. The Zacks Consensus Estimate for revenues is pegged at $2.36 billion, indicating 8.27% growth year over year.
The Zacks Consensus Estimate for earnings is pegged at $2.21 per share, up by a penny in the past 30 days, indicating 8.33% year-over-year growth. Zacks Rank & Stocks to Consider
Currently, NICE has a Zacks Rank #3 (Hold).
NICE’s shares have returned 1.5% year to date compared with the Zacks Computer & Technology sector’s rally of 44.4%. NVIDIA ( NVDA Quick Quote NVDA - Free Report) , NetEase ( NTES Quick Quote NTES - Free Report) and Intel ( INTC Quick Quote INTC - Free Report) are a couple of better-ranked stocks that investors can consider in the broader sector, each sporting a Zacks Rank #1 (Strong Buy). You can see . the complete list of today’s Zacks #1 Rank stocks here NVDA, NTES and INTC shares have returned 245.6%, 63.2% and 69.1%, respectively, on a year-to-date basis. Long-term earnings growth rates for NVIDIA, NetEase and Intel are pegged at 13.5%,15.98 and 14.18%, respectively.