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ADBE's CXO AI-first ARR surged fourfold year over year in second-quarter fiscal 2026.
Adobe sees 80% of AEP and AEM customers using agentic capabilities.
Adobe (ADBE - Free Report) is benefiting from expanding enterprise adoption of its Customer Experience Orchestration (CXO) portfolio as companies increasingly use artificial intelligence (AI) to automate marketing, personalize customer interactions and scale content creation. Adobe is positioning Adobe Experience Platform (AEP), GenStudio, Adobe Experience Manager (AEM) and CX Enterprise as key components of this strategy. Growing adoption could help Adobe capture a larger share of enterprise marketing spending while strengthening its competitive position against the likes of Salesforce (CRM - Free Report) and Microsoft (MSFT - Free Report) .
Enterprise demand for Adobe’s CXO offerings remains encouraging. GenStudio’s ending annualized recurring revenues (ARR) increased more than 25% year over year in the second quarter of fiscal 2026, while subscription revenues from AEP and native applications rose more than 30%. Ending ARR across GenStudio, AEP and applications, and AEM and agentic web offerings increased more than 20%. Notably, Customer Experience Orchestration AI-first ARR surged fourfold year over year, indicating rising monetization of Adobe’s agentic marketing capabilities.
Agentic AI adoption provides another growth avenue. More than 80% of AEP and AEM customers are using agentic capabilities, while more than 1,500 customer trials are underway across Adobe LLM Optimizer, Sites Optimizer and Brand Concierge. Adobe launched CX Enterprise, an end-to-end agentic AI system designed to manage the customer lifecycle from prospect acquisition through conversion and loyalty. CX Enterprise Coworker had more than 150 leading enterprises participating in its early-adoption program ahead of general availability.
Adobe’s expanding ecosystem could improve adoption. CX Enterprise integrates with Microsoft Copilot, Anthropic, OpenAI and Google Gemini, while Adobe’s NVIDIA partnership brings CX Enterprise Coworker capabilities to NVIDIA’s enterprise-agent platform. Leading agencies including dentsu, Havas, Omnicom, Publicis, Stagwell and WPP are standardizing on Adobe’s AI-powered capabilities. Adobe’s acquisition of Semrush expands its CXO portfolio through search-engine optimization and generative-engine optimization capabilities that complement AEM and its agentic web offerings.
ADBE Faces Tough Competition
Salesforce is strengthening its competitive position through Agentforce, Data 360, Marketing Cloud, Service Cloud and Slack. Agentforce ARR reached $1.5 billion in the second quarter of fiscal 2027, while accounts with agents in production increased 70% sequentially. Customers generated 3.2 billion Agentforce workload units, up 97% sequentially, and bookings for Agentforce One Edition and Agentforce for Apps more than doubled. Salesforce is seeing encouraging adoption of its next-generation marketing offering, while Data 360 continues to gain momentum. This integrated data, applications and agentic architecture positions Salesforce to compete with Adobe’s CXO strategy.
Microsoft is increasing competitive pressure through Dynamics 365, Copilot and Agent 365. Agent 365 already has nearly 40 million agents registered across tens of thousands of companies, while Microsoft 365 Copilot surpassed 30 million paid seats. Microsoft is redesigning Dynamics 365 for an agent-first environment and has exposed more than 650,000 Model Context Protocol actions across sales, finance, supply chain, HR and customer service. Customer-service credit consumption increased fourfold sequentially, while Dynamics 365 revenues rose 13% year over year. Microsoft’s vast enterprise installed base and integration of CRM, ERP, Copilot and AI agents could limit Adobe’s ability to capture a larger share of enterprise CXO spending.
Shares of Adobe have declined 16.7% year to date, underperforming the broader Zacks Computer and Technology sector’s 17.1% growth.
ADBE Stock’s YTD Price Performance
Image Source: Zacks Investment Research
ADBE stock is trading at a discount, with a forward 12-month price-to-earnings ratio of 10.95X compared with the broader sector’s 20.76X. Adobe has a Value Score of B.
ADBE’s Valuation
Image Source: Zacks Investment Research
The Zacks Consensus Estimate for Adobe’s earnings is currently pegged at $6.08 per share, unchanged over the past 30 days, suggesting 14.50% year-over-year growth.
View the Zacks #1 Rank List
Image: Bigstock
Adobe's AI-Driven CXO Growth Strengthens Against CRM & Microsoft
Key Takeaways
Adobe (ADBE - Free Report) is benefiting from expanding enterprise adoption of its Customer Experience Orchestration (CXO) portfolio as companies increasingly use artificial intelligence (AI) to automate marketing, personalize customer interactions and scale content creation. Adobe is positioning Adobe Experience Platform (AEP), GenStudio, Adobe Experience Manager (AEM) and CX Enterprise as key components of this strategy. Growing adoption could help Adobe capture a larger share of enterprise marketing spending while strengthening its competitive position against the likes of Salesforce (CRM - Free Report) and Microsoft (MSFT - Free Report) .
Enterprise demand for Adobe’s CXO offerings remains encouraging. GenStudio’s ending annualized recurring revenues (ARR) increased more than 25% year over year in the second quarter of fiscal 2026, while subscription revenues from AEP and native applications rose more than 30%. Ending ARR across GenStudio, AEP and applications, and AEM and agentic web offerings increased more than 20%. Notably, Customer Experience Orchestration AI-first ARR surged fourfold year over year, indicating rising monetization of Adobe’s agentic marketing capabilities.
Agentic AI adoption provides another growth avenue. More than 80% of AEP and AEM customers are using agentic capabilities, while more than 1,500 customer trials are underway across Adobe LLM Optimizer, Sites Optimizer and Brand Concierge. Adobe launched CX Enterprise, an end-to-end agentic AI system designed to manage the customer lifecycle from prospect acquisition through conversion and loyalty. CX Enterprise Coworker had more than 150 leading enterprises participating in its early-adoption program ahead of general availability.
Adobe’s expanding ecosystem could improve adoption. CX Enterprise integrates with Microsoft Copilot, Anthropic, OpenAI and Google Gemini, while Adobe’s NVIDIA partnership brings CX Enterprise Coworker capabilities to NVIDIA’s enterprise-agent platform. Leading agencies including dentsu, Havas, Omnicom, Publicis, Stagwell and WPP are standardizing on Adobe’s AI-powered capabilities. Adobe’s acquisition of Semrush expands its CXO portfolio through search-engine optimization and generative-engine optimization capabilities that complement AEM and its agentic web offerings.
ADBE Faces Tough Competition
Salesforce is strengthening its competitive position through Agentforce, Data 360, Marketing Cloud, Service Cloud and Slack. Agentforce ARR reached $1.5 billion in the second quarter of fiscal 2027, while accounts with agents in production increased 70% sequentially. Customers generated 3.2 billion Agentforce workload units, up 97% sequentially, and bookings for Agentforce One Edition and Agentforce for Apps more than doubled. Salesforce is seeing encouraging adoption of its next-generation marketing offering, while Data 360 continues to gain momentum. This integrated data, applications and agentic architecture positions Salesforce to compete with Adobe’s CXO strategy.
Microsoft is increasing competitive pressure through Dynamics 365, Copilot and Agent 365. Agent 365 already has nearly 40 million agents registered across tens of thousands of companies, while Microsoft 365 Copilot surpassed 30 million paid seats. Microsoft is redesigning Dynamics 365 for an agent-first environment and has exposed more than 650,000 Model Context Protocol actions across sales, finance, supply chain, HR and customer service. Customer-service credit consumption increased fourfold sequentially, while Dynamics 365 revenues rose 13% year over year. Microsoft’s vast enterprise installed base and integration of CRM, ERP, Copilot and AI agents could limit Adobe’s ability to capture a larger share of enterprise CXO spending.
ADBE’s Share Price Performance, Valuation & Estimates
Shares of Adobe have declined 16.7% year to date, underperforming the broader Zacks Computer and Technology sector’s 17.1% growth.
ADBE Stock’s YTD Price Performance
Image Source: Zacks Investment Research
ADBE stock is trading at a discount, with a forward 12-month price-to-earnings ratio of 10.95X compared with the broader sector’s 20.76X. Adobe has a Value Score of B.
ADBE’s Valuation
Image Source: Zacks Investment Research
The Zacks Consensus Estimate for Adobe’s earnings is currently pegged at $6.08 per share, unchanged over the past 30 days, suggesting 14.50% year-over-year growth.
Adobe Inc. Price and Consensus
Adobe Inc. price-consensus-chart | Adobe Inc. Quote
Adobe stock currently has a Zacks Rank #4 (Sell).
You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.