Ericsson (ERIC - Free Report) announced that it has inked a multi-year agreement with EE Limited, the U.K.'s largest mobile operator and part of the BT Group plc (BT - Free Report) , to improve its operating performance. The deal includes software, implementation services and IT Managed Support services.
Per the agreement, Ericsson will deliver a next-generation customer experience management system based on Ericsson Expert Analytics (EEA), a real time, multi-vendor, cross-domain, Big Data analytics solution that is tailored for telecom.
The introduction of EEA will enable more effective customer care and service operations, allowing EE to proactively resolve issues before they have an impact on subscriber satisfaction.
Leveraging Ericsson’s domain expertise and combined with insights from machine learning, EEA can automatically drive decisions and actions that fix problems, mitigate churn, enhance ARPU and delight customers.
With EEA, operators can obtain actionable customer experience and behavior insights. It allows operators to predict, prioritize and resolve customer impacting events, as well as retain and upsell customers based on customer experience and customer behavior profiles.
The solution supports multiple services, including 2G, 3G, 4G, VoLTE and VoWiFi while improving subscriber satisfaction, net promoter score, propensity to call and first call resolution rate.
It leverages Ericsson’s vast telco domain knowledge and experience, providing a toolset that helps operators meet changing business and consumer demands.
Ericsson remains focused on three key areas — core business growth, targeted growth, and cost and efficiency — in order to maintain its momentum. Over the past three months, the stock has significantly outperformed the industry with an average return of 12.2% against a decline of 0.6% for the latter.
Ericsson currently has a Zacks Rank #3 (Hold). Better-ranked stocks in the industry include Motorola Solutions, Inc. (MSI - Free Report) and Ubiquiti Networks, Inc. (UBNT - Free Report) , both carrying a Zacks Rank #2 (Buy). You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.
Motorola has an expected long-term earnings growth rate of 8%. It exceeded earnings estimates in each of the trailing four quarters, with an average of 12.1%.
Ubiquiti has an expected long-term earnings growth rate of 18.6%. It exceeded earnings estimates thrice in the trailing four quarters, with an average of 8.9%.
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