Twitter (TWTR - Free Report) has been hit by a functional bug, which enables the social media giant to store deleted messages on its platform.
Notably, the company allows users to delete direct messages from their side of the conversation. However, per recent reports from TechCrunch, these deleted messages are in fact stored by Twitter and can be accessed on downloading archived data on their account.
Moreover, the company also retains conversation from accounts that have been deactivated. This is a complete violation of Twitter’s policy, which assures users that upon the deactivation of their respective accounts, the company has a 30-day grace period to remove their data.
This incident undermines the brand’s integrity and reputation and is a breach of Europe’s General Data Protection Regulation (GDPR) policies. Per the GDPR policy, individuals have the right to have their data deleted and should be informed in case the same is stored by companies.
The GDPR law requires companies to invest heavily in the security of user’s data, failing which, they will be susceptible to facing a maximum fine of either €20 million ($23 million), or 4% of the company’s prior-year annual revenues. Notably, such a breach could affect Twitter’s profitability and user base as well in the near term.
Proliferation of fake news and data breaches continue to affect the user base of the tech giant. Notably, Twitter’s average monthly active users (MAUs) totaled 321 million in the last reported quarter, down from 330 million in the year-ago quarter and 326 million in the prior quarter.
The company is facing civil proceedings in Russia for failing to comply with local data laws. Per reports, Moscow plans to impose huge fines on tech firms that disobey Russian laws.
Further, per reports, Twitter has been found lagging in dealing with abusive accounts. The researchers found that more than 167,000 apps are plugged into Twitter’s service and spread disinformation, spam and malware. However, the company shuts down accounts only after there have been more than 100 tweets.
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