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TELUS Corp (TU) Acquires Ireland's Call Centre Firm Voxpro

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TELUS Corporation’s (TU - Free Report) global arm, TELUS International, a leading global business process outsourcing (BPO) provider, has acquired Voxpro.

Voxpro is Ireland’s largest provider of customer service, technical support and sales operations solutions for international brands.  With this acquisition there will be around 28,000 team members in TELUS International along with around 2700 Voxpro team members. Interestingly, they will be serving customers across the globe in over 35 languages.

Furthermore, TELUS International is expected to meet the increasing partner demands for more locations, flexible support structures, and highly engaged multilingual team members dedicated to customer service excellence, with this buyout.

Notably, this partnership expands TELUS International's U.S. track, thus providing customers with a more widespread onshore offering. Meanwhile, with new service delivery centers in Ireland, the company also expands its presence to Bucharest, Romania and Manila, Philippines.

In fact, in an effort to stay ahead in a highly competitive market, the new partnership is anticipated to enhance the company’s unique customer experience by offering fast-growing technology, travel and hospitality, and healthcare brands.

Going forward, this acquisition raises optimism on TELUS’ revenue growth as it is likely to attract more clients toward its widespread, improved and dedicated services.

 Price Performance

The leading Canadian telecom operator, TELUS, operates in an intensely competitive market with companies like Rogers Communications Inc. (RCI - Free Report) , Shaw Communications Inc. (SJR - Free Report) and BCE Inc. (BCE - Free Report) . However, the company portrays an impressive price performance in the last three months. Share price of TELUS increased 6.7% outperforming the industry's growth of 4%, over the said time frame.

 

 

Zacks Rank

TELUS currently sports a Zacks Rank #1 (Strong Buy). You can see the complete list of today’s Zacks #1 Rank stocks here.

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